Frequently Asked Questions (FAQs)
General Questions
Q: What is Handycrafts.co? A: Handycrafts.co is an online marketplace where you can buy and sell unique handmade products. We connect buyers with talented artisans and craftspeople from around the country.
Q: How do I create an account? A: Click on the “Sign Up” button at the top right corner of the homepage. Fill in your details and follow the prompts to create your account.
Q: How do I contact customer support? A: You can contact our customer support team by emailing us at support@handycrafts.co. We aim to respond to all inquiries within 24 hours.
Buying on Handycrafts.co
Q: How do I place an order? A: Browse our categories or use the search bar to find products you like. Click on the product, choose any options (like size or color), and click “Add to Cart.” When you’re ready to checkout, click the cart icon and follow the prompts to complete your purchase.
Q: What payment methods do you accept? A: We accept Google Pay, credit cards, debit cards, and netbanking.
Q: How can I track my order? A: After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order through the provided link.
Q: Can I cancel my order? A: Orders can only be canceled if they have not yet been shipped. Contact us immediately at support@handycrafts.co with your order number if you need to cancel your order.
Shipping
Q: Who handles the shipping of my order? A: All orders are shipped directly by the individual sellers. Shipping details and tracking information will be provided by the sellers.
Q: How long does shipping take? A: Standard domestic shipping typically takes 5-7 business days. Please refer to the estimated delivery times provided at checkout for more specific information.
Q: Do you offer international shipping? A: Currently, we only offer shipping within [Your Country/Region]. We do not offer international shipping at this time.
Q: What are the shipping costs? A: Shipping costs vary based on the seller and the destination. Shipping charges will be calculated and displayed at checkout.
Returns and Refunds
Q: What is your return policy? A: Returns must be initiated within 2 days of receiving your order. Items must be unused, in the same condition that you received them, and in the original packaging. Some items, such as custom or personalized products, may not be eligible for return.
Q: How do I initiate a return? A: Contact our customer support at support@handycrafts.co with your order number and the reason for the return. We will provide you with the return instructions.
Q: Who pays for return shipping? A: You are responsible for the cost of return shipping unless the return is due to a defect or an error on the seller’s part.
Q: How long does it take to receive a refund? A: Once the seller receives your return, they will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Selling on Handycrafts.co
Q: How do I become a seller on Handycrafts.co? A: Click on the “Sell on Handycrafts.co” link at the bottom of the homepage and follow the prompts to create a seller account. Provide the necessary details about your shop and products to get started.
Q: Are there any fees for selling on Handycrafts.co? A: Yes, there are fees associated with listing and selling products on Handycrafts.co. Please refer to our Seller Fees page for detailed information on the fee structure.
Q: How do I manage my orders and inventory? A: Sellers can manage their orders and inventory through the Seller Dashboard. Here you can update product listings, track orders, and communicate with buyers.
Q: What should I do if I encounter an issue with a buyer? A: If you encounter any issues with a buyer, please contact our customer support team at support@handycrafts.co for assistance.
Additional Information
Q: Can I change my account details? A: Yes, you can update your personal information, such as your email address, shipping address, and payment details, in your account settings.
Q: Do you offer gift cards? A: Yes, we offer gift cards that can be purchased and redeemed on our platform. Visit our Gift Cards page for more information.
Q: How can I stay updated on new products and promotions? A: Sign up for our newsletter to receive updates on new products, special offers, and promotions. You can subscribe by entering your email address at the bottom of our homepage.
If you have any other questions, please feel free to contact us at support@handycrafts.co. We’re here to help!
